16-02-2019 03:36 PM - edited 16-02-2019 03:40 PM
There are many topics similar to this but I don't see any actual solutions in them.
I'm abroad and all my outgoing calls are barred. It's not possible to change this setting in my phone (Samsung Galaxy S9). Why? What am I supposed to do?
(Of course this means that I can't call customer support.)
16-02-2019 03:46 PM
Where are you?
Did you activate roaming on your EE a/c before you left UK?
Try logging into your My EE account online & go to Menu / Manage Device / Roaming Abroad and also Call Abroad and Premium rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?
17-02-2019 11:28 PM
I'm in Hong Kong. I don't see any such options in the Managa device part of My EE.
But I should have added that right after arriving I was able to send a text message, which shows up as "Roaming Text Message to Mobile" on My EE.
17-02-2019 01:15 AM
Are you on PAYG? You won't see those settings I mentioned if you are but PAYG is auto enabled for roaming. You should be able to call & text.
Do you have PAYG credit to pay for calls? Your pack is not usable out there.
17-02-2019 07:51 PM
Yes, I have a PAYG account and I have plenty of credit on it. Unfortunately, my calls and text messages are still barred.
17-02-2019 09:18 PM
Ah, as I said PAYG phones should work anywhere. The only thing left is to call EE from some other phone & report it. You could try the Freephone no in my sig over Skype.
18-02-2019 11:33 PM
Thanks for your help! (I won't mark it as solution though because it doesn't solve the problem - I hope that's ok.)
18-02-2019 11:55 PM
Thanks! You're welcome :)! Glad I could be of assistance.
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