by Acdc
Explorer

Abroad & unable to buy data. Sent texts to 7626 not delivered. Currently on wifi

 
3 REPLIES 3
by
EE Community Support Team

Re: Abroad & unable to buy data. Sent texts to 7626 not delivered. Currently

Good afternoon @Acdc

 

Welcome to community 🙂

 

I'm sorry to hear that you are unable to buy your data.

 

Is it for a phone? or a mobile Wifi device?

 

Did you activate Roaming before you went away?

 

If not, then please see our EE Roaming - Getting ready to use your phone abroad post.

 

Are you a pay monthly personal or a pay as you go EE customer?

 

Thanks

 

Richard

 

:)​​​​​​​

by Acdc
Explorer

Re: Abroad

My phone is set up for roaming abroad. I've had to ring EE and buy a package which is ok and I now have data but still unable to send text messages?
Any help would be much appreciated.

Sent from my iPhone
by
EE Community Support Team

Re: Abroad

Hi @Acdc

 

Can you make outgoing calls?

 

Or are outgoing calls and texts not working?

 

If that is the case, I would recommend a live chat with a service agent as there may be an international restriction on the account.

 

Please select the EE drop down box and an option for service chat will be there.

 

Let me know what they say

 

Thanks

 

Richard

 

:)​​​​​​​

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