by sox1 Investigator
Investigator

4got to activate roaming before leaving UK, am now abroad. Need to use my phone

4got to activate roaming before leaving UK, am now abroad. Need to use my phone. Can anybody help to explain how this can be rectified, since am unable to text 150

9 REPLIES 9
by Grand Master
Grand Master

Re: 4got to activate roaming before leaving UK, am now abroad. Need to use my ph

@sox1  Hi,  Login to your online EE account and under manage this device enabled roaming and also enable call abroad and premium rate numbers.  

by
EE Community Support Team

Re: 4got to activate roaming before leaving UK, am now abroad. Need to use my ph

Hi @sox1

 

Welcome to the community. Whereabouts in the world are you?

 

Did you manage to log in and activate your roaming?

 

Chris

by sox1 Investigator
Investigator

Re: 4got to activate roaming before leaving UK, am now abroad. Need to use my ph

Hi Chris,

Live in the Netherlands. Bought the phone whilst on holiday in Tenby. Didn't realise needed to use phone at least once to activate things. DOH. So, nothing can be done until I return to UK & use the phone!!! So, no roaming 😢

by
EE Community Support Team

Re: 4got to activate roaming before leaving UK, am now abroad. Need to use my ph

Ah, that explains it, @sox1

 

Maybe an excuse for another holiday? 🙂

 

Chris

by Grand Master
Grand Master

Re: 4got to activate roaming before leaving UK, am now abroad. Need to use my ph

@sox1 

 

Are you PAYG and not monthly contract? Why did you buy a UK network device if you live abroad?

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by sox1 Investigator
Investigator

Re: 4got to activate roaming before leaving UK, am now abroad. Need to use my ph

yes northerner, am a payg. Bought UK phone as I'm going back to live there permanently in several months time

by sox1 Investigator
Investigator

Re: 4got to activate roaming before leaving UK, am now abroad. Need to use my ph

Lol. Funnily enough, am going back to Tenby in Oct for 6 weeks! Need to phone for a Taxi on arrival 😀

by Grand Master
Grand Master

Re: 4got to activate roaming before leaving UK, am now abroad. Need to use my ph

Hi @sox1 

 

Once activated in the UK your PAYG phone will automatically roam, you don't need to change any settings. 

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: 4got to activate roaming before leaving UK, am now abroad. Need to use my ph

Morning @sox1

 

I can see you have had some great advice from @Northerner for when you get back to the UK 🙂

 

Hope to see you around the community in future.

 

Leanne 🙂

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