18-03-2018 06:06 PM
I'm on a 4gee Max plan and while roaming in Norway, browsing simple websites has been painfully slow, even with a full 4g signal.
My son was roaming on the same network as me (Telenor) and getting decent speeds (he's with Three) so we did a side-by-side speetest using the speedtest.net app. I was getting less than 2MB and he was getting 10MB!
I would say the browsing experience was worse than 2MB - sometimes a simple page would take about a minute to load.
My partner (also on EE) is also getting slow speeds so the roaming operator is clearly throttling for EE customers but not for Three customers. Why is this?
19-03-2018 03:55 PM
Yes, EE have been attempting to throttle MAX plans to 2Mbit/s.
EE will tell you it's down the local network and tell you anything except admit it
You should raise a formal complaint. I found in Sweden I was limited to 2meg but swapping to another network was unthrottled. It's worth trying other local networks if possible.
19-03-2018 07:38 PM - edited 19-03-2018 07:40 PM
I’ve noticed this also when I was in Holland using T-Mobile. I was getting 2mbs but my dutch friend who had a dutch T-Mobile sim was getting 80mbs. EE are obviously capping Max plans in the EU which is breach of contract.
20-03-2018 11:41 AM
@chistery I had a call from EE customer service today and they agreed it's not what should happen on my max plan (I should be getting the fastest available speeds) do they have passed it to their technical team to investigate and will let me know what they find out. They've also refunded part of my plan costs for the month as compensation. Seems like a good response so far but will still be interested to find out what the technical answer is and whether it will be solved next time I travel..
by Paulramsey68 a week ago