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by Kez3 Contributor
Contributor

4g symbol not appearing and no internet in France

Read more
 

Hello everyone, 

 

I was traveling from the UK to Nigeria (transiting through Paris).

 

I have a £10 pack with 2GB.

My 4g worked  when I was in the UK, but when I landed in Paris and tried to switch on my 4G, the symbol would not appear and I would not have any internet.

 

Nonetheless, I could make calls without any trouble.

 

I’m traveling back soon, but was wondering if someone could help me explain the source of the problem.

 

Thanks again for your help

 

Ps: I checked on MyEE and I still have data allowance on my sim.

 

 

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: 4g symbol not appearing and no internet in France

Thanks for coming back to me @Kez3

 

As long as you have purchased a suitable package this service should work, if not you would be prompted to purchase.

 

Please try a manual network selection and let me know the outcome. 

 

Katie 🙂

15 REPLIES 15
by Grand Master
Grand Master

Re: 4g symbol not appearing and no internet in France

@Kez3  Your using a roaming network when not in the UK so the signal and information that shows on your device comes from that roaming network.  EE is not responsible for that network or what your device shows when connected to that roaming network.  

by Grand Master
Grand Master

Re: 4g symbol not appearing and no internet in France

Do you not even get a 'E', '3G', 'H' or 'H+' symbol? Can't you use data on that? You can, you know.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Kez3 Contributor
Contributor

Re: 4g symbol not appearing and no internet in France

Hello Chris,

 

But I received a message from EE saying the following: 

 

Welcome to France. Great news, if you have a pack, Free Boost or add-on, you can now use your allowances in France at no extra cost.

 

So shoudn’t it work anyways ? 

 

Thanks again,

 

 

by Kez3 Contributor
Contributor

Re: 4g symbol not appearing and no internet in France

Hello X-ray,

 

No, I didn’t get any symbol at all.

 

I was on the Orange network while in Paris.

 

As I said, I could call, but no internet or symbol when I switched it on.

 

thanks 

by Grand Master
Grand Master

Re: 4g symbol not appearing and no internet in France

Yes, it should work & can't see any reason why it doesn't, but as I pointed out earlier you don't need to see only a '4G' symbol to be able to use data.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Kez3 Contributor
Contributor

Re: 4g symbol not appearing and no internet in France

Do you think it was a bug on the orange network ? 

by Grand Master
Grand Master

Re: 4g symbol not appearing and no internet in France

You haven't set your phone's Network Mode under something like Mobile Networks to '4G' or 'LTE' Only by any chance?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Kez3 Contributor
Contributor

Re: 4g symbol not appearing and no internet in France

No, I haven’t.

Because when I was in Nigeria I had 3G on my local SIM card 

 

Do you think my 4g was blocked or something ? 

 

Regards 

by Grand Master
Grand Master

Re: 4g symbol not appearing and no internet in France

No, even if it was you'd still get 3G or 2G.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Kez3 Contributor
Contributor

Re: 4g symbol not appearing and no internet in France

I meant block data in general.

 

Not only 4g.

 

I would’ve probably gotten some information about it ? 

 

 

by
EE Community Support Team

Re: 4g symbol not appearing and no internet in France

Good Morning @Kez3.

 

Are you able to receive calls?

 

Have you tried a manual network selection?

 

Speak soon, Katie 🙂

by Kez3 Contributor
Contributor

Re: 4g symbol not appearing and no internet in France

Hello Katie,

 

Yes I can receive calls, it’s just that my data wouldn’t work (with neither 4g, 2g, or any symbol appearing when I switched on data on my iPhone 5s).

 

I haven’t tried the manual network selection option. 

I will do so when I travel back.

 

So I was thinking either there was maybe a bug on the orange network, or my data was restricted for some reason (maybe because I don’t have sufficient founds on my balance).

 

Nontheless, that shouldn’t be a problem because I have a pack, and I checked on myEE, I still have 2GB available.

 

Do you have any idea ? 

 

Kind regards,

 

 

 

 

by
EE Community Support Team
Solution

Re: 4g symbol not appearing and no internet in France

Thanks for coming back to me @Kez3

 

As long as you have purchased a suitable package this service should work, if not you would be prompted to purchase.

 

Please try a manual network selection and let me know the outcome. 

 

Katie 🙂

by Kez3 Contributor
Contributor

Re: 4g symbol not appearing and no internet in France

Hello Katie,

 

Just a message to to say thank you.

 

My 4g is working now.

 

Regards,

 

by
EE Community Support Team

Re: 4g symbol not appearing and no internet in France

Great news @Kez3

 

Hope you have a brilliant time in France 🙂

 

Come back to the community anytime!

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