by Costacy Investigator
Investigator

4g abroad

Hi. 

 

I have roaming on but no 4g abroad.

Please help. 

7 REPLIES 7
by Ace Contributor
Ace Contributor

Re: 4g abroad

Hi @Costacy 

 

Can you try and enable it on your account?


If you log into MyEE and go to Manage device, make sure you have activated roaming and international calls.

Or If you have the MyEE app, go to usage controls, activate use phone abroad and make international and premium calls

 

If that doesn't work, let us know and we'll see what else we can do.

 

roaming.jpg

by Costacy Investigator
Investigator

Re: 4g abroad

Hi ,

 

It is all enabled and also on my network settings.

 

I've tried everything and for some reason no 4g on this holiday!!!

 

Please help  

by Ace Contributor
Ace Contributor

Re: 4g abroad

Hi @Costacy  Have you tried a reboot and a manual network search? What happens when you try and connect to a network?

by Costacy Investigator
Investigator

Re: 4g abroad

Yes I have tried rebooting many times.

 

I also tried manually choosing a network but it didnt find one it kept looking 

by
EE Community Support Team

Re: 4g abroad

Hello @Costacy

 

Welcome to the community 🙂

 

Can you make calls and send texts?

 

What country are you in?

 

Speak soon.

 

Leanne

by Costacy Investigator
Investigator

Re: 4g abroad

Hi Leanne.

 

Yes I can make calls and get edge I just can get 4g..

My work phone works perfectly.

 

Please help 

by
EE Community Support Team

Re: 4g abroad

Hi @Costacy

 

Thanks for coming back to me.

 

Where are you at the moment?

 

What device are you using?

 

Leanne 🙂

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