17-04-2018 10:59 AM
Bit of a long story but. I had a 4GEE plan which ran to March but I was allowed to upgrade from January. I decided to take advantage of this but I got my new phone and contract from CPW rather than EE because it was cheaper. However this meant I was unable to get a MAX plan.
I am travelling to the States and Canada for 4 days at the end of a cruise, but I now find that another thing I can't have is the Travel Data Pass. I don't know why? This was obviously an upgrade as my account says I've already used my Apple Music and BT Sport add ons. So why can't I have the Travel Data Pass and am I limited to 40mb of data on the Zone A data add on?
Solved! See the answer below or view the solution in context.
17-04-2018 11:32 AM - edited 17-04-2018 11:33 AM
You could add to your non-Max plan roaming in the 5 extra countries by texting GO FURTHER to 150 @ £10 / month for a min. 6 months. See Go Further Roaming Add-on .
17-04-2018 11:47 AM
Thanks for the reply.
I did see the Go Further add on but I thought £60 was a bit much over six months when I'm only going for 4 days.
I used to have the Travel Data Pass but got rid of it when the roaming in the EU law changed. I don't mind paying for the Travel Data Pass at £4.80 per day and it would be ideal, I also don't mind paying for the Zone A but feel that 40mb isn't really enough.
We have WiFi in the hotel but I want to use my phone for payments and getting around etc.
18-04-2018 05:15 PM - edited 18-04-2018 05:18 PM
I'd just like to thank both Lee_H and Jon at EE for their prompt and very favourable conclusion to my query.
This shows me that the Community works and that EE does actually care for their customers. This is the way forward for resolution of queries in a friendly and easy way.
12-06-2019 12:12 AM - edited 12-06-2019 12:12 AM
Not very impressed.
As a 4gee (non max) it's very confusing to find out what the options are for roaming in the US. The reference to Roam Further at £10... The website doesn't mention this is a 6 month minimum? And in my EE app I don't see any option to add this bundle.
And seeing EE staff reach out by PM and not be open with the community about what's available goes against the purpose of a "community" such as these forums?
And if the OP was pleased with the favourable outcome, while I am happy for them, why has nothing been posted about what the options are for the benefit of us all?
Should I await a PM to be offered something sweet to make me like EE? Right now I can't wait to get out and go back to the much simpler plans of Three with the USA roaming included for all.
12-06-2019 06:49 AM
You are replying to a thread that's over a year old. The Roam Further add-on was changed last month and the six month minimum was removed and it's now a 30 day rolling add-on.
What type of plan are you on? It should be available to most pay monthly or 12 month sim only customers.
12-06-2019 08:57 AM
Welcome to the community. 🙂
As per our roaming tool, currently you are able to purchase the travel data pass which gives you 500MB per day.
You are charged the £4.80 at the moment your phone connects to the internet, you then have 500MB for 24 hours.
Just text TRAVEL to 150.
As @XRaySpeX mentioned, this is an older thread and add-ons have changed since.
Hope this helps answer your question.
13-06-2019 12:46 PM
Appreciate your responses.
I searched for answers and whilst not ideal to resurect an old thread it seemed to have information I was curious about such as the PMd special offers!
I am on 4GEE (non Max). My app doesn't offer Roam Further as an add on and there is no way I am paying £4.80/day for a 16 day trip!
Suggestions on how to enable/disable Roam Further would be appreciated.
13-06-2019 12:51 PM
@Aerotec : Text ROAM FURTHER to 150 .
13-06-2019 12:58 PM - edited 13-06-2019 01:00 PM
If you text that now, you would get charged now though, so depends on when the trip is.
Might be worth a call to 150 to see if they can tell you if it'll work, for when you do add it in the future?
For me, the add-on appears under roaming, even though I'm on a max plan.