by thillier93 Investigator
Investigator

4GEE Max plans roaming

Hi,

I have just upgraded my contract to a 4GEE Max plan after going into my local store and stating that I was moving perminently to Spain and was unsure when I was going to be back. I ask him if it was possible with the new contracts to be used in this way. He assured me that it could be. After reading all the small print I now realise that after 30 days I will have to go back to UK if I want to continue roaming. It is also unclear if I can ring the UK or infact ring local spanish mobiles without incuring extra cost.

 

Can anyone please clear this up?

 

Many thanks, T

8 REPLIES 8
by Grand Master
Grand Master

Re: 4GEE Max plans roaming

It's not just 30 days but you need to be in UK 60 days or more in any 120 days.

Stable links
EE plans are intended for customers with a stable link to the UK who travel abroad periodically. They are not intended for customers roaming on a permanent or semi-permanent basis. We will consider you have a stable link to the UK if spend a total of 60 days or more during any 120 day period within the UK. If your usage abroad in the EU/EEA exceeds this, you will be alerted by text, and after a 2-week period we may charge you for services you use or block your SIM card and roaming services. We’ll let you know before we do anything.

As long as you adhere to that you may call UK or EU nos. w/out extra cost.

 

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Star Contributor
Star Contributor

Re: 4GEE Max plans roaming

The Roaming for Pay Monthly Terms and Conditions Guide states: 

 

"Our plans are intended for customers with a stable link to the UK who travel abroad periodically... We will consider you have a stable link to the UK if spend a total of 60 days or more during any 120 day period within the UK..."

 

Certainly, using a SIM roaming permanently will likely not be accepted by any network.

If roaming normally, you can call UK as part of your inclusive allowance when in the EU zone, as you can say call Spanish mobiles from Spain.

by thillier93 Investigator
Investigator

Re: 4GEE Max plans roaming

Thank you very much for you help.

 

Tim

by Grand Master
Grand Master

Re: 4GEE Max plans roaming

You're welcome :)! Glad I could be of assistance.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Brilliant Contributor
Brilliant Contributor

Re: 4GEE Max plans roaming

Hello @thillier93

 

Can I ask, are you moving to Spain to study?

by thillier93 Investigator
Investigator

Re: 4GEE Max plans roaming

Hi,

 

No, I'm actually a teaching here.

 

by Brilliant Contributor
Brilliant Contributor

Re: 4GEE Max plans roaming

Thank you for the reply @thillier93.

 

I thought I would ask as students who are studying abroad within the EU have separate rules which allows them to roam longer than 60 days in any 120 day period. Smiley Happy

 

Unfortunately, these rules would not apply to you. Smiley Sad

by
EE Community Support Team

Re: 4GEE Max plans roaming

Hello there @thillier93

 

If you need anything further please let us know.

 

Hope you have a great time 🙂

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