by kvin7 Investigator
Investigator

4G MAX Plan in Australia

I have read many mixed answers about the free roaming offered in Australia, which is why I'm asking the questio.

 

When I landed at Australia, I got a roaming icon next to my network indicator (Optus). The next thing I receive a few text messages that I will be charged £1.20 each minute of any calls. When I turned on my data, it took me to a page that says - Your roaming addon has expired. Please buy one of the following plans.

 

A few days prior to leaving for Australia, I did speak to the customer care and made sure that I had unlimited free calls over Australia and can use my data allowance as usual. However, it doesn't seem to be the case. I can't even talk to the customer care because it's not free. The live chat doesn't work at all. Can anyone help me out here, please?

 

 

4 REPLIES 4
by Grand Master
Grand Master

Re: 4G MAX Plan in Australia

Are you on an EE Max plan started after 10 May 2017?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by kvin7 Investigator
Investigator

Re: 4G MAX Plan in Australia

No, my plan started someday in December 2016.

by Grand Master
Grand Master

Re: 4G MAX Plan in Australia

Then you have no free roaming in Oz. See http://ee.co.uk/help/add-ons-benefits-and-plans/call-or-going-abroad/roaming-costs/countries/austral... for prices.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by kvin7 Investigator
Investigator

Re: 4G MAX Plan in Australia

Well, the EE support team didn't tell me that on the phone. I guess I will have to make a complaint. Thanks for the information.

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