16-12-2017 12:31 AM
I'm on pay monthly, and I got the '30 mins from anywhere' add-on as I'm travelling in a couple of days to SE Asia.
A chat agent added this on for me, after a lengthy chat where she confirmed that it covers calls when abroad to both the UK and in-country numbers.
The description of the add-on on EE's website is a bit vague, but it does imply that calls everywhere are covered:
16-12-2017 12:08 PM - edited 16-12-2017 12:11 PM
@DonDino As far as I’m aware it covers in country roaming calls as well.
And the website is wrong.
@Christopher_G are you able to confirm?
16-12-2017 04:00 PM
I am on chat again with a different agent, and he is also adamant the add-on covers in-country as well as back-to-UK calls. He's confirmed it 3 times already, I think he might get annoyed with how many times I've asked...
I will go with it and if EE charge me for any calls... well I have two chat transcripts with EE agents being "2000% sure" it covers all calls.
29-12-2017 05:13 PM
I was in the Philippines - I called numbers in the UK, Greece and within the Philippines, all calls were included in my 30 mins allowance and not charged separately.
So there's something to update your books with 😉
Have a beautiful New Year everyone!