by laterevsmith Investigator
Investigator

180 North America

My new plan includes "180 North America" which should be 180 monthly minutes/texts to and from North American countries, I believe. However, when I landed in the US yesterday I got a text which said I was going to be charged £1.20 per min to make or receive calls, and 60p for texts. This charging included calls to Customer Service, so obviously I am not going to call them to find out what's going on! Can anybody shed any light here? Thanks.
10 REPLIES 10
by
EE Employee

Re: 180 North America

Hi and welcome to the community @laterevsmith

 

So I can try and help please may I know if you are using a personal or a small business account?

 

Many thanks,

 

Lee

by laterevsmith Investigator
Investigator

Re: 180 North America

Thanks Lee - it's a business account, Business 30Gb. 

by laterevsmith Investigator
Investigator

Re: 180 North America

Sorry, I should say Small business account (ie one phone).

by
EE Employee

Re: 180 North America

Hi @laterevsmith 

 

I've just looked into the plans and can see 180mins and texts to EU countries from UK.

 

I'm looking further into the North American offer you are quoting.

 

Many thanks,

 

Lee

by
EE Employee

Re: 180 North America

Hi @laterevsmith

 

I have sent you a private message on here, so I can get some details from you.

 

Thanks,

 

Lee

by laterevsmith Investigator
Investigator

Re: 180 North America

Hi Lee


Someone tried to call me but I was in a meeting, then said they would call again in 3 days' time! Is there anyone else who can call me so I can get some answers whilst I am in the US?

 

Thanks

 

Ian

by Skilled Contributor
Skilled Contributor

Re: 180 North America


@Lee_H wrote:

Hi @laterevsmith

 

I have sent you a private message on here, so I can get some details from you.

 

Thanks,

 

Lee


Page 1 here Lee https://ee.co.uk/content/dam/ee-help/Help-PDFs/EE-PAYM-HANDSET-24FEB-FINAL.pdf 

 

180 UK to EU the name changes to North America as it includes calling to/out from USA from U.K. AND Europe. 

 

 

As its a ‘add-on’ to the plan on the system EE send the advisory costs when roaming - the text received advised what the costs will be after the 180 inclusion is used, it’s not intelligent enough to know or tell the customer it knows they have 180 and this is the costs outwith the plan (plan add-on) allowances. Quite simple really. 

*Easiest way to find info is*
EE HELP SEARCH https://ee.co.uk/help/help-new

Phone +447953 966 250

Live Chat/Complaints https://ee.co.uk/help/help-new/make-a-complaint

Complaints Code of Practice https://ee.co.uk/help/help-new/safety-and-security/protecting-your-information/complaints-code-of-practice
by laterevsmith Investigator
Investigator

Re: 180 North America

Thanks JayDal - I tried the link but it doesn't work.

by Skilled Contributor
Skilled Contributor

Re: 180 North America


@laterevsmith wrote:

Thanks JayDal - I tried the link but it doesn't work.


Yeah the forum staff don’t like it when a NON-STAFF member shows them up to be stupid and untrained, they had their boss message me the other day. 

 

They probably deleted the link on a product they knew nothing about and I black fronted them by posting it. It’s DEFINITELY deleted now. 

 

Try here page 24 (if they don’t delete it)

 

 

 

https://ee.co.uk/content/dam/eeb-site/pdf/pricing/ee_price_guide_for_small_business.pdf

*Easiest way to find info is*
EE HELP SEARCH https://ee.co.uk/help/help-new

Phone +447953 966 250

Live Chat/Complaints https://ee.co.uk/help/help-new/make-a-complaint

Complaints Code of Practice https://ee.co.uk/help/help-new/safety-and-security/protecting-your-information/complaints-code-of-practice
by Skilled Contributor
Skilled Contributor

Re: 180 North America


@laterevsmith wrote:

Thanks JayDal - I tried the link but it doesn't work.


Here you go, delete anything ‘edited in’ after FINAL.pdf on the link when it opens as it’s meant to not highlight I know EE products and offerings better than EE staff. 


https://ee.co.uk/content/dam/ee-help/Help-PDFs/EE-PAYM-HANDSET-24FEB-FINAL.pdf 

 

 

 

*Easiest way to find info is*
EE HELP SEARCH https://ee.co.uk/help/help-new

Phone +447953 966 250

Live Chat/Complaints https://ee.co.uk/help/help-new/make-a-complaint

Complaints Code of Practice https://ee.co.uk/help/help-new/safety-and-security/protecting-your-information/complaints-code-of-practice

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