by eccentricemo Investigator
Investigator

samsung galaxy s9 screen burn

Hi,

my samsung galaxy s9 i got this year has developed screen burn about half way down and is an off white colour. is this covered under the warranty? i cannot find the phone model on the online tool.

 

thank you

1 SOLUTION

Accepted Solutions
Highlighted
by Grand Master
Grand Master
Solution

Re: samsung galaxy s9 screen burn

Hi @eccentricemo

 

Try contacting Samsung support.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
2 REPLIES 2
Highlighted
by Grand Master
Grand Master
Solution

Re: samsung galaxy s9 screen burn

Hi @eccentricemo

 

Try contacting Samsung support.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: samsung galaxy s9 screen burn

Hi @eccentricemo,

 

Welcome back to the community.

 

That's great advice from @Northerner.

 

You can also book a repair with EE.

 

Thanks

 

James

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