by guy4

Phone went for repair workshop

My phone went for repair as it was under warranty

They have just emailed me to say they are sending it back and could not repair it and it was not covered under warranty. The charge point pins have been damaged due to me trying to put the plug in the wrong way up.

The phone did have an insurance on it as I have only had it about 6 months

What do I do next as it is very difficult to contact EE by email or phone

by Ace Contributor
Ace Contributor

Re: Phone went for repair workshop

Warranty doesn't cover you damaging the phone..

Brendon (Android Expert)
Samsung Galaxy S8+ (Oreo 8.0)
EE Community Support Team

Re: Phone went for repair workshop

Hi @guy4,


Thanks for visiting the EE Community.


As @BrendonH said, accidental damage isn't covered under warranty.


Is your insurance with EE or another provider?



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