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by hickey4
Explorer

Phone Not Charging

My Google Pixel will not work unless plugged into the charger, when turned off it says it is charging but the battery life never fills up, when it is switched on it says fully charged however turns off within minutes of unplugging from the charger. Is it just a charge port fault or could it be something else as the phone is saying it's fully charged but dying immediately? Phone has been left to charge for hours both turned on and turned off, nothing changes.

4 REPLIES
by Legend
Legend

Re: Phone Not Charging

Hi @hickey4

 

Have you recently updated? Backup and factory reset to rule out any software issues.

 

If this doesn't work then take it into EE for them to send off for repair or contact Google direct as per the phone warranty.

 

Thanks




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by
EE Community Support Team

Re: Phone Not Charging

Hi @hickey4,

 

Thanks for visiting the EE Community.

 

That's great advice from @Northerner, have you tried a factory reset yet?

 

It's also a good idea to try a different charger/cable.

 

James

by hickey4
Explorer

Re: Phone Not Charging

It looks like a software issue as when looking at battery use the system is using all the battery, not the apps. I did a factory reset but hasnt helped, taking it into ee tomorrow for repair.

 

by
EE Community Support Team

Re: Phone Not Charging

Let us know how you get on @hickey4

 

Many thanks,

 

Lee

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