29-01-2018 10:45 AM
29-01-2018 11:00 AM - edited 29-01-2018 11:03 AM
Unfortunately warranty doesn't cover accidental damage, it never has done. That's what insurance is for.
It sounds like you have dropped your handset at least once at some point?
Most handsets now also contain various sensors inside them which can determine accidental damage i.e. if the handset has been dropped or got wet etc.
29-01-2018 11:10 AM
Welcome to the community, I'm sorry to hear about your phone.
If the phone has been damaged, it would not be covered under warranty.
If you're unhappy with the way your repair was handled, I recommend getting in touch with our customer service team to discuss this further.
29-01-2018 11:34 AM
I am not asking for the screen to be fixed, this was the accidental damage. But the motherboard has not lasted the length of the contract. This is nothing I have done, yet you refuse to fix when it is clearly a manufacturing fault.
29-01-2018 04:56 PM - edited 29-01-2018 04:59 PM
@ukbrad If google/EE do repair the device you will be charged to have the screen fixed. As the screen could get more broken when the device is taken apart. No repair centre will only fix the motherboard.
Beyond economical repair means it’ll cost more to fix the device then what the device is worth. But a warranty is still in warranty regardless of the cost to repair.
29-01-2018 05:13 PM
You are missing the point completely.
I got a 24 month contract phone, to last me 24 months. The mother board has packed up after 11 months through no fault of my own, and they refuse to fix.
Even if they wanted me to pay for the screen I would be more than happy to, the fact of the matter is the phone has faulty hardward and is no unusable, so now I have to continue to pay for the contract for another 13 months with no phone because it is has stopped working.
by Jorrow 16:35 17.01.18