Highlighted
by Hemphiz Investigator
Investigator

"Number swap"

I recently requested a number from giffgaff to EE (keep my giffgaff number) by talking to a representative. I had a text message on the 24th to say the number swap was successful but when I dial the giffgaff number I wanted to keep it simply says it's unavailable. When I check my number via *#*#4636#*#* it says the number is still the temporary number... I need my original number. Regards

1 SOLUTION

Accepted Solutions
by Hemphiz Investigator
Investigator
Solution

Re: "Number swap"

System seem a go now. Although my number still states its the temporary number I can now RECEIVE CALLS. So I'm happy now. Problem solved.. Whatever it was 

7 REPLIES 7
by Grand Master
Grand Master

Re: "Number swap"


@Hemphiz wrote:

I recently requested a number from giffgaff to EE (keep my giffgaff number) by talking to a representative.


In this talk did you give the PAC you got from GiffGaff to the rep?

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To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

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by
EE Community Support Team

Re: "Number swap"

Good Morning @Hemphiz.

 

Welcome to the community 🙂

 

Have you restarted the phone since you had a message to say it was successful?

 

Who was the message from?

 

Jon

by Hemphiz Investigator
Investigator

Re: "Number swap"

Yes, all was done over the phone. My phone number is blank but when I text 150 with "number" it's telling me my number is the one I want ported so something seems to be happening

by Hemphiz Investigator
Investigator

Re: "Number swap"

Many, many times

by
EE Community Support Team

Re: "Number swap"

Good Morning @Hemphiz

 

I am sorry to hear this has still not completed. 

 

What mobile phone are you using?

 

Speak soon, 

 

Katie 🙂

by Hemphiz Investigator
Investigator
Solution

Re: "Number swap"

System seem a go now. Although my number still states its the temporary number I can now RECEIVE CALLS. So I'm happy now. Problem solved.. Whatever it was 

by Grand Master
Grand Master

Re: "Number swap"

Where'd you get the *#*#4636#*#* from? It does nowt on my S8.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

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