Account

For any questions about managing your EE account, experts are on hand and ready to help.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Browse the Community

EE app and website

Support using EE to manage your account and check data on-the-go.

3701 Posts

Pay as you go

A place to give pointers and seek advice on using pay as you go.

3189 Posts

Orders

A place to ask questions about your orders from EE.

4068 Posts

Activity in Account

Resolved! Xbox Game Pass not activating

Hi all,I'm having issues adding the free 12 month game pass to my account, every time I accept the T+C's it gives me an error. Tried multiple devices but nothing is working. How can I get this added to my account or can the link be fixed either on th...

Azorian10 by Investigator
  • 71 Views
  • 5 replies
  • 3 Helpful

Requesting IMEI number

Appalling response & service from EE stores online.Ordered iPhone & the parcel has been tampered with.I have requested for the IMEI number that’s on EE’s records as it’s not stated on the emailed invoice. I want to make sure there is no foul play as ...

cotract status

has anyone been able to get on the ee website to see their contract status i cant seem to get into it to see how long i have left on my contract this year,i know it ends back end of this year but the website always shows a fault

Transferred from BT mobile to EE mobile

My mobile was transferred last year from BT to EE and to my surprise I appear to be on a 24 month Contract until Sept. 25.Can anyone tell me where I can see a copy of my EE Contract online?(I don't remember signing a Contract!?)

Cancelling contract

Hi,Trying to sort this out for my mum who isn't great with technology.She was on a monthly rolling monthly contract with EE but due to needing a health-based app, needed more GB so signed up for a 12 month 35GB contract with EE without getting me to ...

Bluey47 by Investigator
  • 97 Views
  • 5 replies
  • 2 Helpful

Confirmation of discounts on Airtime plan

Hi . I have just upgraded and discussed over the phone the monthly amounts including trade in discount and 6 month half price airtime plan, but online it's only showing the original price for the tariff which is more than double. Where can I find con...

Lb310 by Visitor
  • 19 Views
  • 1 replies
  • 0 Helpful

Upgrade for my SIM card not showing in the app

I recently decided to upgrade my plan through the EE app and it said I didn’t need a new SIM card to upgrade and I would receive a confirmation email but I haven’t received the email and my plan is still the same as before the upgrade have I misunder...

Al421 by Visitor
  • 25 Views
  • 1 replies
  • 0 Helpful