Account

For any questions about managing your EE account, experts are on hand and ready to help.

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EE app and website

Support using EE to manage your account and check data on-the-go.

3701 Posts

Pay as you go

A place to give pointers and seek advice on using pay as you go.

3188 Posts

Orders

A place to ask questions about your orders from EE.

4066 Posts

Activity in Account

Top up

I just bought 30 pound ee top up and I’ve put it into my phone and it’s given me a 10 pack when i wanted a 30pound pack if i remove the pack will I get my 10 pound back 

My EE login issues - still?!

Why can I still not login to My EE, after a week of trying to log in and download an invoice?I've been told to clear my cache, use a different browser - I've done all of these, and I still can't gain access to the account!Absolutely ridiculous!What i...

Resolved! Delete card details

How can I delete my card details from my EE account? I already look for it but it doesn't say delete or remove, thanks

Meli3 by Visitor
  • 2918 Views
  • 16 replies
  • 8 Helpful

Trouble logging in to perks

I am having trouble logging in to the perks account keeps saying not valid, try to change password not receiving a link, what do I do, please helpseems like a lot if people have had trouble

Boorman by Explorer
  • 45 Views
  • 8 replies
  • 0 Helpful

Requesting IMEI number

Appalling response & service from EE stores online.Ordered iPhone & the parcel has been tampered with.I have requested for the IMEI number that’s on EE’s records as it’s not stated on the emailed invoice. I want to make sure there is no foul play as ...

Discuss current bill

Hi all, I'm trying to call EE via 150 but after selecting relevant options I'm told Contact centre is closed. I thought they were open until 8pm. How do I contact please? 

Morgan04 by Investigator
  • 23 Views
  • 0 replies
  • 0 Helpful