EE app and website
Support using EE to manage your account and check data on-the-go.
3764 PostsAccount
For any questions about managing your EE account, experts are on hand and ready to help.
Activity in Account
Cannot cancel contract
Hello,I cannot cancel my contract (which has now reached its end date). This is because my phone is broken so I cannot call EE. There is no live chat function available so this forum is my only resort, please advise what to do.Thanks
Issues with viewing my bills and payment
I recently upgraded and my bill is due, I can't currently view bills and payments. I am able to see my sim usage but not bills and payments, whether I click on the tab its coming up with an error message and same is happening when i go to my online a...
ADDONS PURCHASE ERROR - HELP!
ADDONS PURCHASE ERRORWe're working on fixing this page. In the meantime, find help at ee.co.uk/helpWhat happened?Sorry, we were unable to complete your request right now. Please try again later.I get this error when I try to check my addons or buy a ...
Billing
Hi everyone wondering of I can get advise. I've got a gambling problem. And used my phone bill to depoist now I can't afford my phone bill but I want yo set up a payment plan so I can keep my services. I can't have my partner finding out help what ca...
EE App and paying bill
Hi,I just received a text that my bill is ready to pay, so i log on to the app and tells me what bill is. So i press pay bill and takes me through to website, but when i get there is state 0.00 due. This has happened since January which made one of...
Resolved! I need to change my date bill
Refer a Friend
HiI just joined EE and in the welcome email (from noreply@ee.co.uk) there's a section that says: "THANKS FOR JOINING US. We’re so glad you’ve decided to become a customer. Now you can refer other people to join us and earn yourself, and them, a £25 A...
Cutting off my phone
I want to no how ee can cut off my phone. Its my own sim card that I baught a long time ago I used to top up each month £10.00 I was OK with that.Then I get a call frm ee saying I can hav a sim thing anyway I had it and the bizarre thi g is ee have m...
50% Off Airtime Offer
Why is it that I can get the current 50% off Airtime offer when I go as a new customer. The offer clearly states that it is available for existing EE Mobile users as well, you just need to log in to get your upgrade and 50% off. And yet when I go to ...
EE Forum Login
Every time I go to log in to the EE forum, I get the password incorrect message. I reset the password, to the same password EVERY time and it lets me in. Go back an hour later and have to go through the same thing again. It is just me? Or is it a "fe...
