by VA13 Investigator
Investigator

Updating online info

I ported my old number onto my new EE flex account yesterday. I was advised to update my ported phone number onto my online account myself as wouldn’t happen automatically - but I can’t find where to do this??

1 SOLUTION

Accepted Solutions
by VA13 Investigator
Investigator
Solution

Re: Updating online info

Downloaded app and found that it’s all under my ported number anyway! IDK how but sorted! Thanks for trying to help! 

View solution in original post

6 REPLIES 6
by Grand Master
Grand Master

Re: Updating online info

Menu/ Account Settings/ Add New no.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by VA13 Investigator
Investigator

Re: Updating online info

I can’t find account settings? Just My EE, My mobile.... Is it cos I’m doing it on my phone - mobile site different? 

by Grand Master
Grand Master

Re: Updating online info

Maybe! It's easier with MyEE online.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: Updating online info

Hi there @VA13

 

Welcome to the community.

 

Are you using the app?

 

Can you try logging into your My EE account online > Menu > Account Settings > Add another number

 

Let us know how you get on 🙂

 

Leanne.

by VA13 Investigator
Investigator
Solution

Re: Updating online info

Downloaded app and found that it’s all under my ported number anyway! IDK how but sorted! Thanks for trying to help! 

View solution in original post

by Grand Master
Grand Master

Re: Updating online info

Thanks! You're welcome 🙂 ! Glad I could be of assistance & it is now sorted.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

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