by ticola60 Investigator
Investigator

Transferring old number to new service provider

Do I need to put in new SIM card to my new phone before I transfer my old number

12 REPLIES 12
by Ace Contributor
Ace Contributor

Re: Transferring old number to new service provider

Good Evening @ticola60

 

Welcome to the EE Community,

 

It isn't a requirement for you to do so but I would do it just to make sure everything is up & running before you port your number.

by Grand Master
Grand Master

Re: Transferring old number to new service provider

@ticola60  Yes it would help.  It’s also best to call customer services and give your PAC to them.  If you give this today it will not be ported till tomorrow at the earliest.  If it’s not don’t by tomorrow it’ll not be ported till Monday as ports do not happen over the weekend. 

by ticola60 Investigator
Investigator

Re: Transferring old number to new service provider

I filled in the form that I got through EE.com and got an email back saying  we will sent you 2 texts 

  1. Letting you know the transfer has begun. When you get this message, please insert your new SIM.
  2. Confirming the transfer is complete. 

Will these go to new EE number or my original number?!? 

 

by ticola60 Investigator
Investigator

Re: Transferring old number to new service provider

I gave EE my pac code through a form how long do you think it will take to transfer number and do I get the text to say it’s done while I am still using my old sim/phone? 

by Ace Contributor
Ace Contributor

Re: Transferring old number to new service provider

@ticola60 normally the next working day you get a text off EE in the morning of the transfer and another text once the port is completed.

 

 

by Grand Master
Grand Master

Re: Transferring old number to new service provider

@ticola60 These will go to your original number as it’ll be in your new SIM card that’s in your device.  

by ticola60 Investigator
Investigator

Re: Transferring old number to new service provider

Can I set up EE app on my phone by entering temporary number that came with the SIM card while waiting for my number to transfer? 

by Ace Contributor
Ace Contributor

Re: Transferring old number to new service provider

@ticola60 yes you can set up MyEE now.

by ticola60 Investigator
Investigator

Re: Transferring old number to new service provider

Will it update when number changes? 

by Ace Contributor
Ace Contributor

Re: Transferring old number to new service provider

@ticola60 your account is  linked to your email address which is your log in so when the number ports in everything else will stay the same.

by ticola60 Investigator
Investigator

Re: Transferring old number to new service provider

It’s asking for phone number though when setting up app

Sent from my iPad
by Ace Contributor
Ace Contributor

Re: Transferring old number to new service provider

@ticola60 enter your temporary EE number

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