by Ace Contributor
Ace Contributor

So angry

I am so angry right now.

 

I took out a new sim only for my wife I gave my Pac code wasn't done

 

I then did it again and was told it'll be done in 27th as it was Xmas. Ok I said that's fine. Guess what not done.

 

I was on chat just now and was passed pillar to pillar. Took so long it disconnected.

 

I want someone to contact me NOW I am not going back on chat to be passed round again.

 

I have to pay Three another month now because of your delays. You are getting close to £100 in a couple days from my last bill but I can't use 1 of the contracts as my wife needs the number she's trying to transfer in so can't put the new aim in until this is done. Yet you are failing in doing so or even helping for that matter.


BrendonH (Android Expert) - Samsung Galaxy S10+ (Pie 9.0)
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1 SOLUTION

Accepted Solutions
by Ace Contributor
Ace Contributor
Solution

Re: So angry

So getting towards 5pm I call up.

 

I first get told that the port team are not working today as it's a bank holiday. 

 

I said in what country because the UK news years Eve is bot a bank holiday and I was told they were working today.

 

Told him I was fed up with being told different information.

 

He went ahead and checked to see if they were working and yes they were.

 

Tried telling me theybare so busy because of the porting issues theybarehaving that if have to wait my turn.

 

Half hour later he decides to ring the port team himself rather than just sending off an email.

 

10 mins later my number is transferred.

 

Was that so.hsrd EE?  Why did I have to do all the leg work?


BrendonH (Android Expert) - Samsung Galaxy S10+ (Pie 9.0)
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21 REPLIES 21
by Ace Contributor
Ace Contributor

Re: So angry

So I went back on chat.

 

The first guy told me it'll be done today, I asked about compensation as I am having to pay Three another month.

 

Get transferred t his supervisor who tells me it has been escalated and I wont pay nothng until they fix it.

 

What the hell is going on? One guy said it'll be done today the Supervisor doesn't know.

 

I am past the point of accepting that compensation. I pay Three £45 a month and will have to soon again and then try to get another PAC code. It took me 2 hours to get the PAC code I have given you already. I do not want to go through that hassle again.


BrendonH (Android Expert) - Samsung Galaxy S10+ (Pie 9.0)
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by Ace Contributor
Ace Contributor

Re: So angry

Guy o phone says wont be done til next week now 2 weeks after I was origionally told the 21st December,

 

Suprvisor on chat said she doesn't know when

 

Another guy before that told me today.

 

You have no clue what is goig on and just fobbing me off.


BrendonH (Android Expert) - Samsung Galaxy S10+ (Pie 9.0)
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by Grand Master
Grand Master

Re: So angry


@BrendonH wrote:

I have to pay Three another month now because of your delays.


I know EE are late but it won't be a whole month but will be pro-rata, a matter of the no. of days EE are late.

 

Hope you get it sorted soon.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.
To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

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by Ace Contributor
Ace Contributor

Re: So angry

After much debate I got £45 credit and they won't charge for the contract until port is done 


BrendonH (Android Expert) - Samsung Galaxy S10+ (Pie 9.0)
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by Grand Master
Grand Master

Re: So angry

Good to hear Smiley Happy !

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.
To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: So angry

Hi @BrendonH

 

I have sent you a private message, please take look and get back to me. 

 

Speak soon, 

 

Katie Smiley Happy

by Ace Contributor
Ace Contributor

Re: So angry

I've got no PM from you @Katie_B


BrendonH (Android Expert) - Samsung Galaxy S10+ (Pie 9.0)
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by
EE Community Support Team

Re: So angry

The message has sent, please check now @BrendonH

by Ace Contributor
Ace Contributor

Re: So angry

No promised call at 7.30 as agreed in PM

 

 

Yet more great service here.


BrendonH (Android Expert) - Samsung Galaxy S10+ (Pie 9.0)
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by Ace Contributor
Ace Contributor

Re: So angry

This is the last time I'm posting about this.

 

I called them in the end. Nothing on my account to state that they'd call me at 7.30 today.

 

Yet a different story about the port.

 

I have been told the port team are working monday so it will be resolved then.

 

I will give it til midday to show me it is started to happen then I am doing my usual trick when making a complaint and emailing the CEO because I have found in the past this is the only way issues get resolved.


BrendonH (Android Expert) - Samsung Galaxy S10+ (Pie 9.0)
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by Ace Contributor
Ace Contributor

Re: So angry

I wouldn't recommend porting a number on Monday, as Tue is a bank holiday. Ports do go wrong and you could end up with it not working and it will be delayed as no one will be around to help as it's not a working day.

 

If it was me, I'd pick the 2nd.

 

Also, have you checked the new SIM is working though and it's activated?

by Ace Contributor
Ace Contributor

Re: So angry

@chistery

 

Did you read the entire thread.

 

The port should be happened on 21st December.

 

It failed. I was then told the 27th December. Yet again it failed.

 

So your reply there is very unhelpful a bit like how EE CS has been.

 

A twist though when I got home. I find out my wife's Three contract sim is now saying no service.

 

There is no three issues in the area.

 

If we have lost this number we need I won't be happy.


BrendonH (Android Expert) - Samsung Galaxy S10+ (Pie 9.0)
If I have helped you please click on the STAR/SOLUTION buttons below
by Ace Contributor
Ace Contributor

Re: So angry

@BrendonH I have read the thread and you said about contacting the port team on Monday. I was just giving some advice that if they want to submit the port on Monday, in my opinion you should wait. I'm sorry you feel that wasn't helpful.

 

If you have lost service on the Three number, it would be worth trying the EE SIM and seeing if that is working on the ported number.

by Ace Contributor
Ace Contributor

Re: So angry

@chistery

 

I am not contacting no one on Monday. I have been told it has been escalated. And that it'll be sorted Monday as they are working monday.

 

Do you think I haven't bothered trying the EE sim. 

 

I have. We have had to start using that number as my wife can't be without a phone.

 

It hasn't ported over its still the temp number. If we have lost the original number head will roll trust me.

 

I managed to get free broadband for life from sky because they messed up. So don't under estimate me.


BrendonH (Android Expert) - Samsung Galaxy S10+ (Pie 9.0)
If I have helped you please click on the STAR/SOLUTION buttons below
by Ace Contributor
Ace Contributor
Solution

Re: So angry

So getting towards 5pm I call up.

 

I first get told that the port team are not working today as it's a bank holiday. 

 

I said in what country because the UK news years Eve is bot a bank holiday and I was told they were working today.

 

Told him I was fed up with being told different information.

 

He went ahead and checked to see if they were working and yes they were.

 

Tried telling me theybare so busy because of the porting issues theybarehaving that if have to wait my turn.

 

Half hour later he decides to ring the port team himself rather than just sending off an email.

 

10 mins later my number is transferred.

 

Was that so.hsrd EE?  Why did I have to do all the leg work?


BrendonH (Android Expert) - Samsung Galaxy S10+ (Pie 9.0)
If I have helped you please click on the STAR/SOLUTION buttons below
by Ace Contributor
Ace Contributor

Re: So angry

@BrendonH glad it's finally sorted for you mate 👍

by
EE Community Support Team

Re: So angry

Hi @BrendonH

 

Although it's disappointing to read that you didn't receive our usual high level of service, I'm glad to read that you're all sorted now. 

 

Is everything working on your wife's SIM now?

 

Chris

by Ace Contributor
Ace Contributor

Re: So angry

Bill comes out today. Only half the credit promised to me has been applied to my account. On chat right now but why do I have to go through all this again?


BrendonH (Android Expert) - Samsung Galaxy S10+ (Pie 9.0)
If I have helped you please click on the STAR/SOLUTION buttons below
by Ace Contributor
Ace Contributor

Re: So angry

@BrendonH are they sorting it for you now ?

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