by steve45 Investigator
Investigator

Requesting a PAC code

I have just tried to request my PAC number and unfortunately failed the security question by incorrectly stating that my last top up amount (actioned months ago) was £40 instead of £20. The call taker simply said I had failed the security question and refused to let me have the PAC code. How long do I have to wait before I can try again? 

1 SOLUTION

Accepted Solutions
by Ace Contributor
Ace Contributor
Solution

Re: Requesting a PAC code

You need to go into a store to unlock the account. There isnt a time limit.


BrendonH (Android Expert) - Samsung Galaxy S10+ (Pie 9.0) - Samsung Galaxy Watch (Tizen 4.0)
If I have helped you please click on the STAR/SOLUTION buttons below
5 REPLIES 5
by Ace Contributor
Ace Contributor
Solution

Re: Requesting a PAC code

You need to go into a store to unlock the account. There isnt a time limit.


BrendonH (Android Expert) - Samsung Galaxy S10+ (Pie 9.0) - Samsung Galaxy Watch (Tizen 4.0)
If I have helped you please click on the STAR/SOLUTION buttons below
by steve45 Investigator
Investigator

Re: Requesting a PAC code

Thanks BrendonH. No store near me but I'm sure I'll have the correct answer for them next time. Just need to know how long to wait until I contact them again.

by Ace Contributor
Ace Contributor

Re: Requesting a PAC code

Hi @steve45 if you have locked your account due to failed security you will need to visit a EE store with photographic ID so they can verify it's you and unlock your account so a PAC code can be genarated.

by Ace Contributor
Ace Contributor

Re: Requesting a PAC code


@steve45 wrote:

Thanks BrendonH. No store near me but I'm sure I'll have the correct answer for them next time. Just need to know how long to wait until I contact them again.


Like I stated there is no time limit 

 

You have to visit a store.


BrendonH (Android Expert) - Samsung Galaxy S10+ (Pie 9.0) - Samsung Galaxy Watch (Tizen 4.0)
If I have helped you please click on the STAR/SOLUTION buttons below
by steve45 Investigator
Investigator

Re: Requesting a PAC code

Gotcha - thanks Brendan

Let's get started

Join the EE Community to ask, answer, learn and share.