Highlighted
by
New Member

Problem with old number transfer

I'd like to transfer my old number to EE, to do this I went to this site:

https://ee.co.uk/help/help-new/getting-started-and-upgrading/keep-my-number/how-do-i-transfer-my-num...

 

I did all the things with the list, then clicked on "Fill out this quick form to transfer your number": https://imgur.com/vMvAjp3

 

I entered my new phone number: https://imgur.com/Uvm4fgH

 

I confirmed a quick security check: https://imgur.com/QPSw1Xb

 

I entered the PAC code: https://imgur.com/sBcNkxL

 

Then the site automatically entered my new number and I entered my old number manually: https://imgur.com/7FVgl1x

 

"Please make sure you enter the right phone number. It must be a UK phone number and start with 07."

 

Can anyone help me solve this problem? Both numbers are correct.

1 REPLY 1
Highlighted
by Ace Contributor
Ace Contributor

Re: Problem with old number transfer

Hi @koralochab 

 

Welcome to the EE Community,

 

If your having issues with the online transfer form contact 0800 317 720 and a customer service advisor will be able to complete your transfer request.

 

Thanks,

 

David.

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.