Highlighted
by Steven55 Investigator
Investigator

Porting problem can only get calls from ee

So the number was ported from GG to EE on Tuesday ,but phone s8 can only receive calls and texts from EE numbers can make outgoing call texts to any network?

1 SOLUTION

Accepted Solutions
by Steven55 Investigator
Investigator
Solution

Re: Porting problem can only get calls from ee

 Yay Looks like EE are onto it can now get calls off other networks and landlines,don’t know what the issue was but pleased with quick response and resulting outcome resolved within an hour of call being logged.

 

4 REPLIES 4
by Steven55 Investigator
Investigator

Re: Porting problem can only get calls from ee

Just to add have spoken to EE who have escalated to the porting team who can take up to 72hrs to respond,does anybody know what the problem could be?

by Grand Master
Grand Master

Re: Porting problem can only get calls from ee

@Steven55   Have you tried restarting the device? 

 

by Steven55 Investigator
Investigator
Solution

Re: Porting problem can only get calls from ee

 Yay Looks like EE are onto it can now get calls off other networks and landlines,don’t know what the issue was but pleased with quick response and resulting outcome resolved within an hour of call being logged.

 

by Ace Contributor
Ace Contributor

Re: Porting problem can only get calls from ee

@Steven55 they probably done a network refresh on your line.

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