by Coz21 Established Contributor
Established Contributor

Porting number

I have a micro everything pack PAYG sim in my phone. I want to use my son's old phone which has a nano data pack sim. Can I port my number to his sim even though it's a data pack? Can I do this by phoning CS? How long will it take for the number to port?

15 REPLIES 15
by Grand Master
Grand Master

Re: Porting number

Hi @Coz21

 

If you go into any EE store they can just provide you with the correct SIM and transfer your account across. Or call 150 and they can do the same, albeit they will charge you.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Coz21 Established Contributor
Established Contributor

Re: Porting number

Thanks. I was goong to go into an EE store to get a new nano data pack sim, which is what I want. But then I thought as there is alreay a nano data pack sim in the phone that I'm about to start using, wouldn't it be easier to just get my number ported to that rather than getting a new sim?

by
EE Community Support Team

Re: Porting number

Hi @Coz21

 

It's definitely easier to get a replacement SIM.

 

You can find your nearest EE store on our store finder.

 

Chris

by Grand Master
Grand Master

Re: Porting number

@Coz21: By just getting a replacement SIM for yourself you won't get the benefit of the existing data pack your son has.

 

Is your son's SIM on contract or PAYG?

 

Port your no to another network's PAYG & then back to your son's SIM.

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To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Coz21 Established Contributor
Established Contributor

Re: Porting number

Thanks, I will do that.

by Coz21 Established Contributor
Established Contributor

Re: Porting number

Thanks... it's payg. I'm not bothered about losing the benefits. I think I will just get a new sim.

by Grand Master
Grand Master

Re: Porting number

Thanks! You're welcome :)! Glad I could be of assistance.

 

If you are not bothered about the data pack, it's best to get a replacement SIM for yourself. Make sure you ask for a replacement SIM not just any old SIM.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Coz21 Established Contributor
Established Contributor

Re: Porting number

I do want to change from an Everything pack to a data pack, but I mean I'm not bothered about losing what is already on the other data pack sim.

 

What do you mean by asking for a replacement sim? Do I not just ask for a payg data sim and ask for my number to be ported to it?

by Grand Master
Grand Master

Re: Porting number

That's what a replacement SIM is; one with same number and credit  It is not ported but programmed in the shop. You can switch to a data pack yourself by texting DATA to 150 and choosing..

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Coz21 Established Contributor
Established Contributor

Re: Porting number

Thanks. I tried at one point to change to a data pack but it said it was unavailable with my sim. Anyway, I need a nano sim. Mine is a micro sim, so I will get a new one.

by Grand Master
Grand Master

Re: Porting number

Don't you get anything offered when you text DATA to 150? You should do.

 

What about http://add-on.ee.co.uk/purchase when not connected to WiFi? What does that offer you?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Coz21 Established Contributor
Established Contributor

Re: Porting number

Just text it and yes I do. Might try changing again. But no point now if I need a nano sim.

by Grand Master
Grand Master

Re: Porting number

There is a point. When you get a replacement nano SIM your current pack will carry forward to it as will your no. & credit. That's what a replacement SIM is.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Coz21 Established Contributor
Established Contributor

Re: Porting number

So even if I get the replacement sim now instead of waiting until it's time to top up again, everything will get carried over to the replacement sim?

by Grand Master
Grand Master

Re: Porting number

yes

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
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