by abdabs06 Investigator
Investigator

Porting number from another network

Hi, 

 

I filled out a PAC form on the EE website on Saturday afternoon. I know it said that they don't port over the weekend but I thought it would have started this morning (Monday). 

 

I havent recieved any texts to say its starting so I was a bit concerned.

 

Any advice?

7 REPLIES 7
by Ace Contributor
Ace Contributor

Re: Porting number from another network

Hi @abdabs06

 

Welcome to the EE Community

 

It should complete tomorrow.

 

 

by Ace Contributor
Ace Contributor

Re: Porting number from another network

@abdabs06 any port request processed after 5:30 Friday  & before 5:30 Monday would be completed on the Tuesday.

Highlighted
by abdabs06 Investigator
Investigator

Thank you! I'll be a bit more patient and wait for tomorow!

Thank you! I'll be a bit more patient and wait for tomorow!

by abdabs06 Investigator
Investigator

Re: Thank you! I'll be a bit more patient and wait for tomorow!

So I woke up to a message from EE but it was only sent to the number I am porting. Is that right? I would have thought it wouid be sent to both numbers?

by
EE Community Support Team

Re: Thank you! I'll be a bit more patient and wait for tomorow!

Good Morning @abdabs06

 

Welcome to the community.

 

It sounds like the ball is rolling. 

 

What did the text message advise?

 

Speak soon, Katie 🙂

by abdabs06 Investigator
Investigator

Re: Thank you! I'll be a bit more patient and wait for tomorow!

Hi Katie 

 

This is the message I got:

Thanks for requesting to transfer your number to your new EE plan. Your number is due to transfer on 08/01/19 for more details visit http://www.ee.co.uk/keeping-your-number

 

I got sent this to the number I’m porting over. I haven’t been sent anything to my temporary number yet. 

by
EE Community Support Team

Re: Thank you! I'll be a bit more patient and wait for tomorow!

Hi @abdabs06

 

This should be fine, please wait up till midnight tonight for the number to switch over. 

 

If you are using an iPhone remember to update 'My Number' in the settings, these are the steps to complete this:

 

Settings > Phone > Tap 'My Number' and over write with the number you are looking to keep. 

 

Fingers crossed this is done soon. 

 

Thanks, Katie 🙂

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