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21-05-2020 11:36 AM
Morning.
I have a hauwei p30 Pro and just ported my number over from 3 this morning.
I had a text from EE to say the number had been swapped, however my phone number has been ported and is the one I wanted to bring me.
Texting, however, is the sim card number I received with the phone, not my ported number.
Does anyone have any ideas what's going on please.
Tried contacting EE with no joy.
Thank you.
21-05-2020 01:40 PM
Hi @Boarddrifter,
Welcome to the EE Community. 🙂
Have you restarted your phone since your number ported?
Thanks
James
21-05-2020 02:05 PM
Hi.
Yes I have, a number of times. They can text me on my ported number but any texts I send are from the sim that came with the phone, not my ported number.
Bizarre
21-05-2020 02:24 PM
Hi @Boarddrifter,
Is chat enabled in your messaging app settings?
If it is, can you try turning it off and restarting your phone before turning it back on.
Thanks
James
21-05-2020 02:52 PM
Hi James.
Thanks for the reply, just tried it and it made no difference.
Like I say, I can be texted by friends on the ported number OK, it's just if I text them, the supplied sim number comes up.
21-05-2020 03:02 PM
Thanks for trying that @Boarddrifter
Please leave it for 24 hours to make sure your port is fully complete.
If the issue persists, please get in touch with Customer Care so we can raise it to our porting team for investigation.
James
04-06-2020 12:51 PM
Interesting I have this same issue. chat is not enabled. And I re-start my phone every morning. what is the best resolution
04-06-2020 12:56 PM
Hi @l180yd,
Have you ported your phone number from another network?
Thanks
James