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Old number tranfer to new phone

BOBChasse
Investigator
Investigator

I requested that my old number be transferred to my new EE phone when i signed up - when should I expect that to happen? - I've received no communication about it.

1 SOLUTION

Accepted Solutions
Jon_K
Former EE Employee

Thanks @BOBChasse.

 

A number port is usually completed within 48 hours of giving us your PAC.

 

If your number port goes beyond this time, I'd recommend getting in touch with our Customer Care team.

 

Jon

View solution in original post

6 REPLIES 6
Chris_B
Grand Master
Grand Master

@BOBChasse  Is this an upgrade ? have you transferred from another network ? is this on contract or pay-as-you-go ? 

This is a new contract phone with EE, I'm wanting to transfer my number from the Three network.

Thanks!

Jon_K
Former EE Employee

Hi @BOBChasse.

 

Welcome to the community.

 

Did you get a PAC, and give it to us?

 

If so, when was that?

 

Jon

Thanks Jon.

 

Yes I gave you my PAC number and my existing phone number as part of the sign up process. That was yesterday.

Jon_K
Former EE Employee

Thanks @BOBChasse.

 

A number port is usually completed within 48 hours of giving us your PAC.

 

If your number port goes beyond this time, I'd recommend getting in touch with our Customer Care team.

 

Jon

Ok, many thanks Jon.