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by diabolik123 Contributor
Contributor

Number transfer error

Hello!

 

I tried to transfer my number from VOXI to EE for a few days now but I receive the following error:

 

"Sorry! The number you've entered is unregistered. To register for My EE, click here.

 

The number is obviously paired with my account but is still giving me this error. I even paid 10GBP for the data pack.

 

Help?

 

Thanks.

1 SOLUTION

Accepted Solutions
by Ace Contributor
Ace Contributor
Solution

Re: Number transfer error

@diabolik123 try 0800 956 3146 

7 REPLIES 7
by Ace Contributor
Ace Contributor

Re: Number transfer error

Hi @diabolik123

 

Welcome to the EE Community,

 

Is your Vodafone sim still active ?

 

I would ring customer services on 0800 956 6000 opt 2 opt 4 to request the port as the online form can play up.

by diabolik123 Contributor
Contributor

Re: Number transfer error

Yes, the vodafone sim is still active but I had no problems when I moved from GiffGaff to voxi/vodafone. (the giffgaff was still active)

 

Gonna to try ring the customer services now.

 

Thanks.

by Ace Contributor
Ace Contributor

Re: Number transfer error

@diabolik123 let's us know how you get on.

 

Thanks

 

David.

by diabolik123 Contributor
Contributor

Re: Number transfer error

I tried to call using my ee sim the number you provided but I receive another error: "you dialed an incorrect number"

by Ace Contributor
Ace Contributor
Solution

Re: Number transfer error

@diabolik123 try 0800 956 3146 

by diabolik123 Contributor
Contributor

Re: Number transfer error

They fixed on my problem at the number you suggested.

 

Thanks for everything 🙂

by Ace Contributor
Ace Contributor

Re: Number transfer error

@diabolik123 your welcome if you have any questions or require any help in the future feel free to ask here on the Community.

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