25-06-2019 01:35 PM - last edited on 24-02-2021 11:55 AM by Sorcha
If you’re porting to EE, or moving to another network, you’ll need to get a PAC or a STAC depending on if you want to keep your number.
If you’ve got a PAC from another network and you’re looking to move your number to EE, you can do this by following one of the following options:
If you are considering switching to another provider and you want to know if you would have to pay any early termination charges, you can:
If you want to switch mobile provider and keep your mobile number, you will need to request a Porting Authorisation Code (PAC). You can get a PAC free of charge by following one of the following options:
If you choose to text us for your PAC, we’ll send it to you via text message. This message will include any early termination charges for terminating your contract before its end date.
A PAC will allow you to move your existing mobile number to any other UK mobile network.
Once you have given your PAC to your new provider, they will be able to switch your number the next working day.
For requests made after 17:30 on a weekday, on a weekend or bank holiday, the request will take an extra working day.
Day of transfer request |
Day of transfer |
Monday |
Tuesday |
Tuesday |
Wednesday |
Wednesday |
Thursday |
Thursday |
Friday |
Friday |
Monday |
Saturday & Sunday |
Tuesday |
If you want to change mobile provider and automatically cancel your current service but not keep your mobile number, you can request a Service Termination Authorisation Code (STAC).
You can get a STAC free of charge through one of the following options:
If you choose to text us for your STAC, we’ll send it to you via text message. This message will include any early termination charges for terminating your contract before its end date.
If you need to unlock your phone to use with your new provider, please head over to our unlocking page.
Got another question? Tap 'reply' to get involved.
01-10-2019 11:47 AM
Want to unlock my phone to any network
01-10-2019 12:06 PM
Hi @Kelly551.
Have a look at our Unlocking Your Device Support Article for all of the information on unlocking your device 🙂
Jon
26-03-2020 12:47 PM
Hi - I'm staying with EE; got a new phone from them, and would like to transfer my old number (from my previous EE phone which no longer works) to the new phone. Can I do this? Thanks.
26-03-2020 12:56 PM
Hi @fenwick,
Welcome to the EE Community. 🙂
Are you using a pay as you go or pay monthly plan?
Thanks
James
26-03-2020 12:58 PM
Pay As You Go
26-03-2020 01:04 PM
Hi @fenwick,
If your old SIM is the correct size for your new phone, you can switch it over to keep your number.
If you need to use the new SIM, or if you purchased some credit with your new phone, please get in touch with Customer Care so we can move your existing number to your new SIM.
Thanks
James
26-03-2020 01:07 PM
Hi James; that's great, many thanks for your advice.
26-03-2020 01:16 PM
02-04-2020 11:28 AM - edited 02-04-2020 11:30 AM
Your online form appears to be broken for transfering an old number to EE - I cannot get passed the bit where I enter in my (new) EE number - says it needs to be a UK number starting in 07 but it *does* start with 07.
Can't contact 150 because of staff shortages (understandable).
Please help!