17-06-2019 07:00 PM
I'm trying to bring my old number from another network onto EE. I know my current EE number, the number I'm trying to bring, and I have got my PAC from my old network.
I'm on this page:
However, I've got this error about my current EE number:
"Sorry! The number you've entered is unregistered. To register for My EE, click here."
I thought maybe I mistyped it, but it's definitely the number on the MyEE app, the response from texting NUMBER to 150, and the number on:
Any way to resolve this without making a phone call?
Solved! See the answer below or view the solution in context.
17-06-2019 07:28 PM
@A1M The quickest and easiest way to do this is to call customer services on 150.
17-06-2019 07:42 PM
17-06-2019 07:51 PM
@A1M If you can login to your account and you’ve set one up then I would highly recommend a call as using the online tool to migrate your number is not working.
17-06-2019 08:19 PM
You should get it refunded as it's EE's fault the online form is not working.
17-06-2019 08:46 PM
@A1M Call customer services and inform that that the online form is failing and you shouldn’t have to call as it’s not your fault. Ask them politely if they can refund the call charge.
18-06-2019 10:46 AM - edited 18-06-2019 10:47 AM
Thanks Leanne, I got phoned very soon after I sent my message to you. I understand transferring numbers isn't immediate, but I won't mark this as solved in case something else comes up.
I do have an extra £5 on my account though, I'd feel dishonest if I didn't mention it. I think what happened was my original top up did eventually make its way onto my account (see my first post ever to the community). I got asked at the end of the phone call about transferring my number if there was anything else, but I wasn't sure how to explain since I didn't have the full details of what happened and when, so I said no. It's also why I'm hesitant to call customer service, since that money doesn't feel like mine. Should I do anything about it?
18-06-2019 01:09 PM
Thanks Leanne, I just got a phone call reassuring me that it's fine. This is unbelievably quick customer service.
19-06-2019 02:45 PM - edited 19-06-2019 02:56 PM
My number got ported this morning and everything seems to be working fine, so this is now solved.
There does seem to be a glitch, though - my number is no longer visible. This makes absolutely no difference to me, but I thought EE might like to know. Texting NUMBER to 150 works, but it's no longer showing for me on the app or website. I tried adding my number on my account, but it says it's already associated. I tried attaching images, but they wouldn't show. On the MyEE app, I used to be able to see my number at the top, and on my account I used to be able to see my number next to my account number.
19-06-2019 03:20 PM
My payment card doesn't show on the website, but on the app it says it's due to renew using my card. Everything else is showing up for me.
by Loonybird1 3 weeks ago
by ruibm 2 weeks ago
by Bubble48 4 weeks ago