by
EE Community Support Team

Moving your EE number to another network - How to request a PAC code.

If you’d like to move to another network and keep your number, you’re going to need a PAC code.

 

A PAC code, or Port Authorisation Code, will allow you to move your existing mobile number to any other UK mobile network.

 

To get your PAC code, you simply need to get in touch with our Mobile Care team and they'll take care of the rest.

 

We’d hate to see any members of the community leave, so please let customer services know if there is anything we can do to change your mind.

 

Once you have given your PAC code to your new provider, they will be able to transfer your number the next working day.

 

For requests made after 17:30 on a weekday, on a weekend or bank holiday, the request will take an extra working day.

 

Day of transfer request 

Day of transfer
Monday Tuesday
Tuesday Wednesday
Wednesday Thursday
Thursday Friday

Friday

Monday
Saturday & Sunday Tuesday

 

 

PAC Code Facts

 

  • Your PAC code is valid for 30 days only

 

  • We recommend you use your PAC code within 26 days to prevent any delays caused by bank holidays and weekends

 

  • If you don't use the PAC code, your account will remain open and you'll continue to be charged for services

 

  • If you decide you don't want to use your PAC code but would still like to cancel your contract, let us know before your PAC code expires

 

 

Costs and charges

 

  • A PAC code is issued free of charge

 

  • There may be cancellation charges on your final bill if you cancel your contract within your minimum contract term (Early Termination Charge) or a Notice Period Charge related to your notice period

 

If you need to unlock your phone to use with your new provider, please head over to our unlocking guide.

 

Got another question? Hit 'reply' below and a member of the community will be on hand to find you a solution. 

2 REPLIES 2
by Malo
Explorer

Re: Moving your EE number to another network - How to request a PAC code.

So can I please have a PAC code as I wish to go with Asda mobile pay as you go?

by
EE Community Support Team

Re: Moving your EE number to another network - How to request a PAC code.

Hi @Malo,

 

Welcome to the Community Smiley Happy

 

I'm sorry to hear your leaving EE.

 

If you get in touch with our mobile care team after 8am today, they will be able to complete this for you.

 

 

Alex Smiley Happy

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