EE Community Support Team

Moving your EE number to another network – How to request a PAC code

If you’d like to move to another network and keep your number, you’re going to need a PAC code.


A PAC code, or Port Authorisation Code, will allow you to move your existing mobile number to any other UK mobile network. (If you want to move from T-Mobile to EE, tap here for more information)


To get your PAC code, you simply need to get in touch with our customer service team and they'll take care of the rest.


We’d hate to see any members of the community leave, so please let customer services know if there is anything we can do to change your mind.


Once you have given your PAC code to your new provider, they will be able to transfer your number the next working day (if you provided your PAC code after 5.30pm then please allow a further working day).


Day of transfer request *

Day of transfer
Monday Tuesday
Tuesday Wednesday
Wednesday Thursday
Thursday Friday


Saturday & Sunday Tuesday


For requests made after 17:30 please add one working day. 


PAC Code Facts


  • Your PAC code is valid for 30 days only


  • We recommend you use your PAC code within 26 days to prevent any delays caused by bank holidays and weekends


  • If you don't use the PAC code, your account will remain open and you'll continue to be charged for services


  • If you decide you don't want to use your PAC code but would still like to cancel your contract, let us know before your PAC code expires


Costs and charges


  • A PAC code is issued free of charge


  • There may be cancellation charges on your final bill if you cancel your contract within your minimum contract term (Early Termination Charge) or a Notice Period Charge related to your notice period


If you need to unlock your phone to use with your new provider, please head over to our unlocking guide.


Got another question? Hit reply and a member of the community will be on hand to find you a solution. 

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