We’d hate to see any members of the community leave, so please let customer services know if there is anything we can do to change your mind.
Once you have given your PAC code to your new provider, they will be able to transfer your number the next working day (if you provided your PAC code after 5.30pm then please allow a further working day).
Day of transfer request *
Day of transfer
Saturday & Sunday
* For requests made after 17:30 please add one working day.
PAC Code Facts
Your PAC code is valid for 30 days only
We recommend you use your PAC code within 26 days to prevent any delays caused by bank holidays and weekends
If you don't use the PAC code, your account will remain open and you'll continue to be charged for services
If you decide you don't want to use your PAC code but would still like to cancel your contract, let us know before your PAC code expires
Costs and charges
A PAC code is issued free of charge
There may be cancellation charges on your final bill if you cancel your contract within your minimum contract term (Early Termination Charge) or a Notice Period Charge related to your notice period
If you need to unlock your phone to use with your new provider, please head over to our unlocking guide.
Got another question? Hit reply and a member of the community will be on hand to find you a solution.