To get your PAC, you simply need to get in touch with our customer service team. We’d hate to see any members of the Community leave, so please let customer service know if there is anything we can do to help you to stay.
Once you have given your PAC to your new provider, they will be able to transfer your number the next working day (if you provided your PAC after 5.30pm then please allow a further working day). Please see the table below for more details on timescales:
Your PAC code is valid for 30 days only
We recommend you use your PAC code within 26 days to prevent any delays caused by bank holidays and weekends
If you don't use the PAC code, your account will remain open and you'll continue to be charged for services
If you decide you don't want to use your PAC code but would still like to cancel your contract, let us know before your PAC code expires
Costs and charges
A PAC code is issued free of charge
There may be cancellation charges on your final bill if you cancel your contract within your minimum contract term (Early Termination Charge) or a Notice Period Charge related to your notice period
If you need to unlock your phone to use with your new provider, please head over to our unlocking guide.
Got another question? Hit reply and a member of the Community will be on hand to find you a solution.
Re: Moving your EE number to another network – How to request a PAC code
Do you need to say under "Pac Facts" that if you do use your PAC it will auto terminate your EE contract & that if this is within your contract term you will be liable for early termination fees?
__________________________________________________________________________________________ If you think I helped please feel free to hit the "Star" button below. To phone EE: The local rate landline number 020 7362 0200 or Freephone 0800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.
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