11-01-2017 11:25 AM - edited 11-01-2017 12:52 PM
If you’d like to move to another network and keep your number, you’re going to need a PAC. Here’s a quick guide on how to get one and how the process works.
A PAC, or Port Authorisation Code, will allow you to move your existing mobile number to any other UK mobile network. (If you want to move from T-Mobile to EE, tap here for more information)
To get your PAC, you simply need to get in touch with our customer service team. We’d hate to see any members of the Community leave, so please let customer service know if there is anything we can do to help you to stay.
Once you have given your PAC to your new provider, they will be able to transfer your number the next working day (if you provided your PAC after 5.30pm then please allow a further working day). Please see the table below for more details on timescales:
Your PAC code is valid for 30 days only
If you need to unlock your phone to use with your new provider, please head over to our unlocking guide.
Got another question? Hit reply and a member of the Community will be on hand to find you a solution.
Thanks for reading.
Community Support Team
11-01-2017 01:10 PM
Do you need to say under "Pac Facts" that if you do use your PAC it will auto terminate your EE contract & that if this is within your contract term you will be liable for early termination fees?
by goron59 a week ago
by Tuco 2 weeks ago
by TBONE 2 weeks ago