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EE Community Support Team

Moving your EE number to another network – How to request a PAC code

If you’d like to move to another network and keep your number, you’re going to need a PAC. Here’s a quick guide on how to get one and how the process works.

 

A PAC, or Port Authorisation Code, will allow you to move your existing mobile number to any other UK mobile network. (If you want to move from T-Mobile to EE, tap here for more information)

 

To get your PAC, you simply need to get in touch with our customer service team. We’d hate to see any members of the Community leave, so please let customer service know if there is anything we can do to help you to stay.

 

Once you have given your PAC to your new provider, they will be able to transfer your number the next working day (if you provided your PAC after 5.30pm then please allow a further working day). Please see the table below for more details on timescales:

 

PAC table.png

 

 

Pac Facts

 

  • Your PAC code is valid for 30 days only

  • We recommend you use your PAC code within 26 days to prevent any delays caused by bank holidays and weekends
  • If you don't use the PAC code, your account will remain open and you'll continue to be charged for services
  • If you decide you don't want to use your PAC code but would still like to cancel your contract, let us know before your PAC code expires

 

Costs and charges

 

  • A PAC code is issued free of charge
  • There may be cancellation charges on your final bill if you cancel your contract within your minimum contract term (Early Termination Charge) or a Notice Period Charge related to your notice period

 

If you need to unlock your phone to use with your new provider, please head over to our unlocking guide.

 

Got another question? Hit reply and a member of the Community will be on hand to find you a solution.

 

Thanks for reading.

 

James

 

Community Support Team

2 REPLIES
by Grand Master
Grand Master

Re: Moving your EE number to another network – How to request a PAC code

Do you need to say under "Pac Facts" that if you do use your PAC it will auto terminate your EE contract & that if this is within your contract term you will be liable for early termination fees?

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by
EE Community Support Team

Re: Moving your EE number to another network – How to request a PAC code

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