by Saadia09 Contributor
Contributor

How long does a transfer take? Tesco to EE

 
1 SOLUTION

Accepted Solutions
Highlighted
by Ace Contributor
Ace Contributor
Solution

Re: How long does a transfer take? Tesco to EE

From memory (when I moved from O2 to EE) mine took 24 hours.

 

If you do the transfer before 5.30pm on a working day it should be transferred over the next day.

 

If you do the transfer after 5.30pm or on a weekend it can take longer.

View solution in original post

17 REPLIES 17
by Saadia09 Contributor
Contributor

How long does a transfer take? Tesco to EE


 

by Grand Master
Grand Master

Re: How long does a transfer take? Tesco to EE

by Saadia09 Contributor
Contributor

Re: How long does a transfer take? Tesco to EE

Thank you. It’s been over 24 hours. Both of my numbers are not working now. 

Highlighted
by Ace Contributor
Ace Contributor
Solution

Re: How long does a transfer take? Tesco to EE

From memory (when I moved from O2 to EE) mine took 24 hours.

 

If you do the transfer before 5.30pm on a working day it should be transferred over the next day.

 

If you do the transfer after 5.30pm or on a weekend it can take longer.

View solution in original post

by Saadia09 Contributor
Contributor

Re: How long does a transfer take? Tesco to EE

Thanks for replying. 

by Ace Contributor
Ace Contributor

Re: How long does a transfer take? Tesco to EE


@Saadia09 wrote:

Thanks for replying. 


You are very welcome 🙂

by
EE Community Support Team

Re: How long does a transfer take? Tesco to EE

Good Morning @saadia.

 

Have you been able to check to see if your transfer has completed?

 

Are you able to make calls?

 

What phone are you using?

 

Speak soon, Katie 🙂

by Saadia09 Contributor
Contributor

Re: How long does a transfer take? Tesco to EE

Nothing is working. An iPhone. Thanks.

Kindest Regards,

 

[mod edit: please do not post personal information such as phone numbers on the public board. Thanks!]

by Saadia09 Contributor
Contributor

Re: How long does a transfer take? Tesco to EE

Thanks. 

by
EE Community Support Team

Re: How long does a transfer take? Tesco to EE

Thank you for confirming this @Saadia09

 

Did you take the phone direct with EE?

 

What happens when you try to make a call?

 

Speak soon, Katie 🙂

by Saadia09 Contributor
Contributor

Re: How long does a transfer take? Tesco to EE

Number can’t connect at the moment. Nobody can ring in or out. I have a personal alarm that calls me on my number? Can’t send SMS? Nothing. 

by Saadia09 Contributor
Contributor

Re: How long does a transfer take? Tesco to EE

Never took it to an EE shop. Told to do it over the internet by filling in a form. 

by
EE Community Support Team

Re: How long does a transfer take? Tesco to EE

Hi @Saadia09.

 

Is your handset picking up a network at all?

 

When did you complete the request?

 

Katie 🙂

by Saadia09 Contributor
Contributor

Re: How long does a transfer take? Tesco to EE

It’s picking up EE network but can’t make calls or surf the internet or SMS. 

 

Should of completed yesterday. I received an email yesterday stating it is going to be done on the 26th February 

by
EE Community Support Team

Re: How long does a transfer take? Tesco to EE

Thanks for confirming this @Saadia09.

 

If you look into the settings and follow these instructions does your number show?

 

Settings > Phone > My Number

 

If this does not show the number you have ported from O2 please overwrite this and let me know the outcome. 

 

Katie 🙂

by Saadia09 Contributor
Contributor

Re: How long does a transfer take? Tesco to EE

Been doing that since yesterday but it just changes back.

 

Really upset.   

by
EE Community Support Team

Re: How long does a transfer take? Tesco to EE

I have sent you a private message @Saadia09.

 

Please take a look when you have the chance, 

 

Katie

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