How long does a transfer take? Tesco to EE

[Chris_B]

@Saadia09  It should take around 24 hours. 

[Saadia09]

Thank you. It’s been over 24 hours. Both of my numbers are not working now. 

[Fatboy71 · Accepted solution]

From memory (when I moved from O2 to EE) mine took 24 hours.

If you do the transfer before 5.30pm on a working day it should be transferred over the next day.

If you do the transfer after 5.30pm or on a weekend it can take longer.

[Saadia09]

Thanks for replying. 

[Fatboy71]

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@Saadia09 wrote:

Thanks for replying. 

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You are very welcome 🙂

[Katie_B]

Good Morning @saadia.

Have you been able to check to see if your transfer has completed?

Are you able to make calls?

What phone are you using?

Speak soon, Katie 🙂

[Saadia09]

Nothing is working. An iPhone. Thanks.

Kindest Regards,

[mod edit: please do not post personal information such as phone numbers on the public board. Thanks!]

[Saadia09]

Thanks. 

[Katie_B]

Thank you for confirming this @Saadia09. 

Did you take the phone direct with EE?

What happens when you try to make a call?

Speak soon, Katie 🙂

[Saadia09]

Number can’t connect at the moment. Nobody can ring in or out. I have a personal alarm that calls me on my number? Can’t send SMS? Nothing. 

[Saadia09]

Never took it to an EE shop. Told to do it over the internet by filling in a form. 

[Katie_B]

Hi @Saadia09.

Is your handset picking up a network at all?

When did you complete the request?

Katie 🙂

[Saadia09]

It’s picking up EE network but can’t make calls or surf the internet or SMS. 

Should of completed yesterday. I received an email yesterday stating it is going to be done on the 26th February 

[Katie_B]

Thanks for confirming this @Saadia09.

If you look into the settings and follow these instructions does your number show?

Settings > Phone > My Number

If this does not show the number you have ported from O2 please overwrite this and let me know the outcome. 

Katie 🙂

[Saadia09]

Been doing that since yesterday but it just changes back.

Really upset.   

[Katie_B]

I have sent you a private message @Saadia09.

Please take a look when you have the chance, 

Katie