by Rachel26
Visitor

EE upgrades on Mobiles.co.uk

I have found a good deal on Mobiles.co.uk via their upgrades feature - which they assure me will mean my contract with EE is continued and I will keep my number.

 

I just spoke to someone at the EE call centre who say this isn't correct (despite what Mobiles.co.uk say) and that it would count as a new contract, with a new number. It's important to me that I can keep my number, and also that I don't end up paying for multiple contracts at once.

 

Can anyone confirm (either from EE or with experience?) that Mobiles.co.uk upgrades on the same network do actually work?

1 SOLUTION

Accepted Solutions
by Ace Contributor
Ace Contributor
Solution

Re: EE upgrades on Mobiles.co.uk

Hi @Rachel26 

 

Welcome to the EE Community,

 

Mobiles.co.uk is the Carphone Warehouse and they do have the ability to upgrade you so you can keep your number.

 

Thanks,

 

David.

View solution in original post

2 REPLIES 2
by Ace Contributor
Ace Contributor
Solution

Re: EE upgrades on Mobiles.co.uk

Hi @Rachel26 

 

Welcome to the EE Community,

 

Mobiles.co.uk is the Carphone Warehouse and they do have the ability to upgrade you so you can keep your number.

 

Thanks,

 

David.

View solution in original post

by
EE Community Support Team

Re: EE upgrades on Mobiles.co.uk

Hello there @Rachel26

 

Welcome to the community 🙂

 

I can see you have had some great advice from @David.

 

Have you spoken to our Upgrade team on 150, if you let them know what you are looking for they will see what is available for you 🙂

 

Leanne.

 

 

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