Cannot make calls

[Junkmanukuk]

Hi I've just had my number ported over on Monday and im still unable to send or receive calls

Can anyone help 

Thanks 

[James_B]

Hi @Junkmanukuk,

Welcome to the EE Community. 🙂

Is your old SIM still active?

Have you restarted your phone since the transfer completed?

Thanks

James

[Junkmanukuk]

Hi 

The sim is 2 weeks old and was working fine before the number change 

I can still use text and data but cannot make or receive calls

I've restarted the phone reset network settings etc 

[James_B]

Hi @Junkmanukuk,

Is your old SIM still working?

Thanks

James

[Junkmanukuk]

I never changed the sim

I had my number ported from three to the ee sim on Monday 

[Junkmanukuk]

I've also noticed that Vol)LTE is missing 

[James_B]

Hi @Junkmanukuk,

Are you using your new EE SIM? I wanted to check if your Three SIM is still active.

Thanks

James

[Junkmanukuk]

Hi thanks for your help 

I rang tech support and managed to get it sorted 

Thanks 

[Leanne_T]

Hi @Junkmanukuk

Thanks for coming back and letting us know 🙂

Glad this is now sorted for you.

Take care.

Leanne.