by hendy84 Contributor
Contributor

why isn't livechat showing up

Why isnt the Live chat service showing when i am logged in or looking through the help pages this has been going on for a while now

14 REPLIES 14
by
EE Community Support Team

Re: why isn't livechat showing up

Hi @hendy84,

 

Welcome to the EE Community. Smiley Happy

 

Live chat is now available on our get in touch page.

 

Hope this helps.

 

James

by hendy84 Contributor
Contributor

Re: why isn't livechat showing up

when i log in and try to go to the Contac us page it logs me back out there for the live chat dosnt show up

by
EE Community Support Team

Re: why isn't livechat showing up

Hi @hendy84,

 

You don't need to be logged in to access live chat from the get in touch page.

 

Please take a look at this ways to chat online guide for more information.

 

Thanks

 

James

by hendy84 Contributor
Contributor

Re: why isn't livechat showing up

You might want to investiagte this as i have been trying all day to get the live chat to appear and its not showed up on all the ways i tried

by
EE Community Support Team

Re: why isn't livechat showing up

Hi @hendy84,

 

It's working OK at my end.

 

Have you followed the instructions in EE Live Chat: ways to chat online?

 

Are you seeing the 'chat is currently busy' message?

 

Are you in the UK?

 

Thanks

 

James

by hendy84 Contributor
Contributor

Re: why isn't livechat showing up

It dosnt even tell me that its busy and yes i am in the UK

by Grand Master
Grand Master

Re: why isn't livechat showing up

@hendy84  I’ve  literally just saw your post so decided to go to the shop area and I got this.

 

IMG_0053.PNG

by hendy84 Contributor
Contributor

Re: why isn't livechat showing up

are you logged in as i am trying it and it dosnt show up for m at all

by Grand Master
Grand Master

Re: why isn't livechat showing up

by
EE Community Support Team

Re: why isn't livechat showing up

Hi @hendy84,

 

Have you tried a different web browser?

 

Thanks

 

James

by Brilliant Contributor
Brilliant Contributor

Re: why isn't livechat showing up

It's working here on iPad whether logged in or not 

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by hendy84 Contributor
Contributor

Re: why isn't livechat showing up

soso why isnt it showing for me when i am logged in and also when i am ofline

by hendy84 Contributor
Contributor

Re: why isn't livechat showing up

yeah i have tried it on safari and google

by
EE Community Support Team

Re: why isn't livechat showing up

Hi @hendy84,

 

What do you see when you click/tap EE under Customer service queries - phone numbers and live chat on the get in touch page?

 

Thanks

 

James

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