by missingtrees Investigator
Investigator

why doesn't the ee live chat icon appear and how can I get on it?

The live chat icon is not appearing when I go on help? How do I see it please?  is it because I'm not in the UK right now?  Thanks

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: why doesn't the ee live chat icon appear and how can I get on it?

Hi @missingtrees,

 

On it's way to you now. Smiley Happy

 

Please check your private message inbox.

 

- James

7 REPLIES 7
by
EE Community Support Team

Re: why doesn't the ee live chat icon appear and how can I get on it?

Hi @missingtrees,

 

I can send you a link to chat with customer service online.

 

Are you an EE pay monthly customer?

 

Are you using a business or personal plan?

 

Thanks

 

James

by missingtrees Investigator
Investigator

Re: why doesn't the ee live chat icon appear and how can I get on it?

Thank you that would be great!  I'm a pay monthly, personal (I think!)

 

thank you you for your help 

by
EE Community Support Team
Solution

Re: why doesn't the ee live chat icon appear and how can I get on it?

Hi @missingtrees,

 

On it's way to you now. Smiley Happy

 

Please check your private message inbox.

 

- James

by Rmason1990
Visitor

Re: why doesn't the ee live chat icon appear and how can I get on it?

Can I get a live chat link 

by
EE Employee

Re: why doesn't the ee live chat icon appear and how can I get on it?

Hi @Rmason1990 and welcome to the community.

 

We are no longer able to supply chat links.

 

Please login to MyEE and a live chat will pop up when an agent is available as long as your on a EE pay monthly account.

 

what is the reason you need to live chat?

 

Many thanks,

 

Lee

by Mellaboooo
Explorer

Re: why doesn't the ee live chat icon appear and how can I get on it?

can i have the link please

by
EE Community Support Team

Re: why doesn't the ee live chat icon appear and how can I get on it?

Hi @Mellaboooo

 

Welcome to the community. 

 

Are you pay as you go or pay monthly?

 

If you are pay monthly you can find the link to live chat at the bottom of this page

 

Katie 🙂

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