by Everglow
Visitor

why do I have charges from TheAppZone and iFitness Can I get my money back?

 
2 REPLIES 2
by Grand Master
Grand Master

Re: why do I have charges from TheAppZone and iFitness Can I get my money back?

These will be reversed-charged texts from Premium Rate nos. you may have inadvertently subscribed to via Web or TV. EE are not obliged to refund you but you may complain to the Premium rate regulator Phone-paid Services Authority or the firm itself. You can check out those nos. yourself on that site.

 

 You could try texting STOP to the number, but it may cost and may not work. 

 

You should also ask EE to block Premium Rate numbers so this doesn't happen in future.

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by
EE Community Support Team

Re: why do I have charges from TheAppZone and iFitness Can I get my money back?

Hi @Everglow

 

Welcome to the community.

 

You can find more information on these charges on our charges to mobile help and support page.

 

I recommend following @XRaySpeX's advice too.

 

Chris

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