by Linnybean
Explorer

upgrade

I did 2 online upgrades on Saturday, had the emails saying they’ve received my orders but not heard nothing since and the money for second order hasn’t gone out the bank yet? Is this normal or has something gone wrong.

4 REPLIES 4
by Brilliant Contributor
Brilliant Contributor

Re: upgrade

I would give CS a ring to see what is happening.


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
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by
EE Community Support Team

Re: upgrade

Hi @Linnybean

 

Welcome to the community.

 

Have you spoken to customer services?

 

They should be able to give you an update on the orders.

 

Let us know what happens.

 

Chris

by Linnybean
Explorer

Re: upgrade

Hi Chris, 

 

spoke to cs via chat earlier as wasn’t in a position to phone. They couldn’t see any eveidence of the upgrade despite me recieving the emails... the lady was very helpful and I said I would phone and do it when I had more time to chat properly.... now for the strange bit. I’ve now received another email to say my orders are on their way and the upfront cost has been taken from my bank. So don’t what happened! Glitch in the matrix perhaps 🤔 but hopefully all sorted now. 

 

Thanks

by
EE Community Support Team

Re: upgrade

That is weird, @Linnybean.

 

Hopefully they'll be there with you soon. 🙂

 

Chris

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