by ssacoma Investigator
Investigator

shared plan roam further addon

Hi, a little confused.

 

I have a shared plan. Sim only 40GB unlimited minutes etc.

Second user, also unlimited minutes, shared data.

 

On the main phone, it shows I can purchase a roam further add on,

But the second phone, doesn't have that option.

 

The second phone will be travelling to Canada.

Am I able to get a roam further on the second phone or not?

 

Thanks

7 REPLIES 7
by Grand Master
Grand Master

Re: shared plan roam further addon

@ssacoma   From the 2nd device text ROAM FURTHER to 150.  If this doesn’t add it you’ll need to call the mobile care team on 150. And to be honest I wouldn’t be surprised if it can not be added as the tariff your on is no longer available and hasn’t been for quite awhile now and it’s the older tariffs that usually have issues adding the up to date add ons and that’s why there not available any more. 

by
EE Community Support Team

Re: shared plan roam further addon

Hi @ssacoma

 

Welcome to the community. 

 

Is roaming activated for the second number?

 

You can check this in your My EE account.

 

Chris

by ssacoma Investigator
Investigator

Re: shared plan roam further addon

Thanks @Chris_B . I will try the text option.

 

@Christopher_G I did enable the option for roaming yesterday, and I do get some roaming options for the second number:


100 global roaming texts
30 mins from anywhere
250 texts from anywhere
60 Global Roaming Minutes
120 mins from anywhere

But for the first number I also got in addition to the above

 


Roam Further    £ 8.33 / month recurring
Travel data pass   £4.80 - £6.00 /day

 

Hence the confusion. I'll see if text roaming works (fingers crossed) else it will have to be old fashioned solution of different sim.

 

Thanks

by ssacoma Investigator
Investigator

Re: shared plan roam further addon

Sadly texting didn't work. Will try customer services in case they can add.

by
EE Community Support Team

Re: shared plan roam further addon

Have you had a chance to have a word with them, @ssacoma?

 

Chris

by ssacoma Investigator
Investigator

Re: shared plan roam further addon

Hi @Christopher_G ,

 

So I did get a chance, and they were able to add a roam further on the second line, but it would only apply to data not calls or texts. I'd have to purchse other add ons for that.

 

The simplest option was to migrate to a sim plan. And gift data (within the limits). Then I can add further roam on to it.

 

I think it should be okay like that.

by
EE Community Support Team

Re: shared plan roam further addon

Glad they managed to get it added for you, @ssacoma. 🙂

 

SIM only is definitely an option, like you said, you can share data that way and the number has its own allowances.


Chris

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