by Makanaka7
Visitor

serial number

I've just recently received my new SIM card however I'm trying to activate it but I can't find  my serial number. Help!

1 SOLUTION

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EE Community Support Team
Solution

Re: serial number

Hi @Makanaka7,

 

Welcome to the EE Community.

 

What was the reason for your new SIM?

 

The majority of new EE SIM cards are pre-activated.

 

You can see more information in our SIM activation guide.

 

Thanks

 

James

 

 

 

2 REPLIES 2
by Profile closed
Not applicable

Re: serial number

Hello @Makanaka7 the 12 or 14digit SIM number should be located on the packaging or on the letter that came with the SIM next to or just underneath the barcode. It should be a 12digit number with 2digits in brackets ( ) at the end to make 14.

If you do not have or cannot find the complete 14digits to activate your SIM online please call customer service on 150 from your EE phone or 07953 966 250 from any other (lines open at 8am) with the 12digits you have who can activate this for you. If you are a personal pay monthly customer on an EE plan you can also login to MYEE online and click the popup box when available to speak to live chat. 🙂
Highlighted
by
EE Community Support Team
Solution

Re: serial number

Hi @Makanaka7,

 

Welcome to the EE Community.

 

What was the reason for your new SIM?

 

The majority of new EE SIM cards are pre-activated.

 

You can see more information in our SIM activation guide.

 

Thanks

 

James

 

 

 

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