by kanapka
Visitor

refund for cancellation

Hello i cancelled the contract pay monthly within 14 days, I paid 100 pounds for deposit 80 pounds upfront cost for Samsung S7 Edge and 46 pounds for first bill.
I sent back the device with special delivery and just get back only 100 pounds to my account now, when i will get the all money back?

Thanks for answers.

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: refund for cancellation

Good morning @kanapka

 

Welcome into the EE community 🙂

 

If you have any further queries in regards to refunds that you advise you believe are owed, then please do not hesitate to contact our customer services team.

 

Thank you

 

Richard

 

🙂

2 REPLIES 2
by Profile closed
Not applicable

Re: refund for cancellation

You should get back the full handset cost (£80) and the £100 deposit.  EE will only credit you back the number of days you didn't use your line rental for though so it will be a bit less than £46 for that bit.

 

It can take a upto a few weeks to be credited back to you though.

by
EE Community Support Team
Solution

Re: refund for cancellation

Good morning @kanapka

 

Welcome into the EE community 🙂

 

If you have any further queries in regards to refunds that you advise you believe are owed, then please do not hesitate to contact our customer services team.

 

Thank you

 

Richard

 

🙂

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