Highlighted
by kanapka
Visitor

refund for cancellation

Hello i cancelled the contract pay monthly within 14 days, I paid 100 pounds for deposit 80 pounds upfront cost for Samsung S7 Edge and 46 pounds for first bill.
I sent back the device with special delivery and just get back only 100 pounds to my account now, when i will get the all money back?

Thanks for answers.

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: refund for cancellation

Good morning @kanapka

 

Welcome into the EE community Smiley Happy

 

If you have any further queries in regards to refunds that you advise you believe are owed, then please do not hesitate to contact our customer services team.

 

Thank you

 

Richard

 

Smiley Happy

2 REPLIES
by Maestro
Maestro

Re: refund for cancellation

You should get back the full handset cost (£80) and the £100 deposit.  EE will only credit you back the number of days you didn't use your line rental for though so it will be a bit less than £46 for that bit.

 

It can take a upto a few weeks to be credited back to you though.

by
EE Community Support Team
Solution

Re: refund for cancellation

Good morning @kanapka

 

Welcome into the EE community Smiley Happy

 

If you have any further queries in regards to refunds that you advise you believe are owed, then please do not hesitate to contact our customer services team.

 

Thank you

 

Richard

 

Smiley Happy

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