by Rozzyrulz
New Member

payment card registration issue

I am unable to register my payment card, Mastercard. What could be the issue?

EE Community Support Team

Re: payment card registration issue

Hi there @Rozzyrulz


Thanks for coming to the community.


Do you get an error message when you try and register your card?


Have you used the card before to make a payment?


To add a new card, you'll need to make a payment with it before you can add this to your account.


Full information can be found on our How do I pay my phone bill? Help page.




by Skilled Contributor
Skilled Contributor

Re: payment card registration issue

Is this a UK card?


Are you on contract or PAYG?

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