by Rozzyrulz
New Member

payment card registration issue

I am unable to register my payment card, Mastercard. What could be the issue?

2 REPLIES 2
by
EE Community Support Team

Re: payment card registration issue

Hi there @Rozzyrulz

 

Thanks for coming to the community.

 

Do you get an error message when you try and register your card?

 

Have you used the card before to make a payment?

 

To add a new card, you'll need to make a payment with it before you can add this to your account.

 

Full information can be found on our How do I pay my phone bill? Help page.

 

Leanne.

 

Highlighted
by Skilled Contributor
Skilled Contributor

Re: payment card registration issue

Is this a UK card?

 

Are you on contract or PAYG?

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