20-12-2017 09:52 PM
A EE Vesta payment has appeared on my wifes bank statement yet she isn't a EE customer. What is this and how do we cancel it
20-12-2017 09:57 PM
That's an EE PAYG top-up. There's nothing EE will be able to do here though unfortunately. You need to speak to your bank / card issuer and raise a disputed transaction.
It could also possible be fraud so I'd also recommend you ask them to cancel and re-issue that card ASAP.
20-12-2017 10:00 PM
She has spoken to the bank and cancelled the card, however because the payment is listed as pending the bank are stating there is nothing they can do at the minute. The payment is listed as card no present, and she isn't a EE customer.
21-12-2017 01:29 AM
It's a common fraud. Someone has got hold of your wife's card details & is using them to top up a mobile. Your bank should have been alert for this & be blocking it.